How Accident Claim Helpline Services Are Useful for Us?


If you have been involved in an accident, and you have sought legal advice, you will have found out that there are a few ways to go about that. Some people simply set up an appointment with a local law firm, while others research personal injury law themselves online. However, there is another way, and that is by calling an accident claim helpline.

Accident helplines are an incredibly convenient way to get claims advice. They allow you to get advice from the comfort of our own home, and quickly too, since the person at the other end is an experienced claims advisor. By providing some basic information about your accident, you can get answers to most claims-related questions and find out how to make a claim, should you wish to do so in the future.

No Obligation Advice

Perhaps the most crucial advantage of an accident helpline versus visiting a practice, is that there is no obligation whatsoever to make a claim when you call a helpline, if the helpline is operated by a reputable law firm. What this means, is that you can speak with a claims advisor about your accident without having to share any information that you do not want to, so for instance, you do not even have to give your real name if you do not want to.

Free Claims Advice

In addition to being offered without obligation, the claims advice you receive should be completely free. So, the telephone numbers provided should be ‘Freephone’ numbers, such as 0800 or 0808, and there should not be a charge for using the service, nor should there be any charges incurred after using the service over a certain period. Because of this, you should be wary of any helplines that do not provide a Freephone telephone number.

Getting Answers to your Questions

Accident helplines are useful because you can get answers to questions quickly. By calling a helpline, here are just a few of the questions you could get answered:

  • Am I eligible to make a claim?
  • How much compensation can I claim?
  • How long will the claims process take?

Getting the most from your Call

When you call an accident helpline, you should inform the advisor you speak to of the date your accident happened, and describe how your accident happened, so that they can establish your eligibility for compensation. You should also provide details about your injuries, so that the advisor can give you an estimated pay-out. The more info you provide, the more you will get back from the service. However, you won’t be under any obligation to provide any personal details, so you can use the service anonymously if you like.

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